999cd Privacy Policy

1.1 — Registration and Account Information

When you open an account at 999cd, we collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 and above may create an account)
• Mobile number and email address
• Residential address and nationality
• National ID (NID) or passport details (for KYC verification)
• Your chosen username and password

1.2 — Financial and Payment Information

During deposit and withdrawal processing, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history, amounts, and dates
• Preferences related to deposit and withdrawal methods

Important: We never collect or store full credit or debit card numbers or CVV/CVC codes.

1.3 — Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session data
• Page visit history, click patterns, and session duration
• Referral source (where you came from before reaching our site)

1.4 — Communication Information

When you contact our support team via live chat or email, records of those conversations may be stored. This helps us improve our service quality and assists in resolving any disputes.

2.1 — Service Delivery and Account Management

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Maintaining game history and transaction records
• Ensuring customer support services

2.2 — Security and Fraud Prevention

• Protecting your account from unauthorized access
• Detecting and preventing suspicious activity
• Preventing money laundering and fraudulent transactions
• Preventing the creation of multiple accounts

2.3 — Compliance with Legal Obligations

We are required to comply with applicable laws, regulations, and guidance from regulatory bodies. This includes:

• KYC (Know Your Customer) verification process
• Compliance with AML (Anti-Money Laundering) policies
• Providing information for legal investigations (if legally required)
• Age verification and ensuring responsible gaming

2.4 — Service Improvement and Personalization

• Recommending games based on your preferences
• Improving the usability and performance of the platform
• Assisting in the development of new services and features
• Sending relevant promotional information (with your consent)

3.1 — What Cookies Are and Why We Use Them

Cookies are small text files that your browser stores on your device. 999cd uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: To remember your preferred language, display settings, and other preferences
• Analytics Cookies: To monitor and improve service usage (anonymous data)

3.2 — Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt some core functions of the platform, such as login sessions not being maintained or secure transactions not completing.

4.1 — Service Provider Partners

To operate our services, we use trusted third-party providers, such as:

• Payment processing partners (gateways connected to bKash, Nagad, Rocket, Upay)
• Identity and KYC verification services
• Fraud detection technology providers
• Cloud hosting and data storage services

All such partners receive only the information necessary to carry out their specific functions and may not use your information for any other purpose.

4.2 — Legal Obligations

Where legally required, or under a court order or direction from a government authority, we may provide relevant information. In such cases, we provide only the information that is legally required.

4.3 — Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new ownership. We will notify you in advance of any such change.

5.1 — Technical Protection

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted
• Data Encryption: Stored sensitive information is kept in encrypted form
• Firewall and Intrusion Detection: Advanced technology used to prevent unauthorized access
• Regular Security Testing: Periodic audits to identify vulnerabilities

5.2 — Organizational Protection

• Employee access to information is restricted on a need-to-know basis
• Staff training on handling sensitive information
• Regular internal security reviews
• Prepared procedures for responding to data breaches

5.3 — Our Responsibilities in the Event of a Data Breach

If a security breach occurs that may affect your information, we will notify you as quickly as possible and take the necessary steps to resolve the issue.

6.1 — Retention Duration

We do not keep your information beyond what is necessary. Retention periods depend on the type of information:

• Account Information: For the duration the account is active and for the period required to meet legal obligations after closure
• Financial Transaction Records: For the period determined by legal and regulatory requirements
• Communication History: For the period required for dispute resolution and quality control
• Logs and Technical Data: Generally short-term, deleted after security analysis

6.2 — Deletion of Information

At the end of the defined retention period or upon your request (where legally possible), we securely delete or anonymize your information. Some information may need to be retained for a limited time due to legal obligations.

7.1 — Right to Access and Correct Information

You can view the information stored in your account at any time. If any information is incorrect, you may request that it be corrected. Keeping your information accurate is important for the security of your account.

7.2 — Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations, regulatory requirements, or legitimate financial claims.

7.3 — Right to Object to Processing

You may opt out of marketing communications and object to optional data processing. However, there is no option to object to the processing of information required for service delivery and legal obligations.

7.4 — Right to Data Portability

In some cases, you may request your information in a structured, machine-readable format. To make this request, contact our support team.

7.5 — How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will verify your request and respond as quickly as possible.

8.1 — Age Restrictions

999cd is for persons aged 21 and above only. We do not knowingly collect or store information from any person under the age of 21. Age is verified at the time of account registration.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

9.1 — Policy Update Process

This privacy policy may change from time to time as a result of legal, technical, or business changes. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notice to your account email for important changes
• Show a notification about the changes when you log in to the platform

If you continue using 999cd after any changes, you will be considered to have consented to the updated policy. We recommend that you review this page regularly.